Moving your services

Moving home?

Moving with AGL makes it easier. Lock in your move now and pick a plan later, or choose your plan before you move - the choice is yours.

Moving business premises?

You can move your services to a new business address by making a request online anytime, or over the phone 24/7 on 133 835

To make a moving request online, simply select 'Moving' in your AGL Online Services account.

Disconnecting your services

Sticking with AGL means that you enjoy all of the benefits of being an AGL customer, including access to energy-saving services, flexible payment options, and time-saving apps, like My Account and the AGL Energy App.

If your business is on the move, we can switch your services to your new site, otherwise, you can request a disconnection of gas and electricity for your business from Monday to Friday, 8am until 6pm AEST, by calling 133 835.


Do I have to pay a disconnection fee for my final gas or electricity meter reading?

Depending on your state, you may have to pay a charge for your final gas or electricity meter reading. Your distributor will bill AGL for this, and it will appear on your final bill. Refer to fees here.

If you would like to disconnect your gas or electricity, you can get in touch with our web chat team here

How do I get electricity or gas connected at my new business address?

To arrange for the connection of electricity or gas at your business premises, please give us a call on 133 835.

If you're moving within the next three business days call us immediately to avoid delays. 

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