Easy ways to pay

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Make a payment

Pay your AGL energy bill now using your credit card or PayPal. Or, set up direct debit or bank payments.

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Billing and payment options

Everyone's different. Find billing and payment options to fit lives and businesses of all shapes and sizes.

Need help? Billing and payment support for our customers

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Concessions, rebates and grants

You may qualify to receive various energy concessions on your AGL account.

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Staying Connected hardship program

If you're having a hard time paying your home energy bills, our Staying Connected program can help.

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Bill Smoothing

Make budgeting easier by spreading the year's energy costs into small, consistent payments.

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Your energy bill explained

We've made our energy bills easier to get your head around with our simple bill explainers.

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Monthly billing

Break down your energy bills with our monthly billing option.

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Stay safe online

Get the latest scam alerts and learn how to report suspicious emails. We'll help you keep safe online, wherever you are.

Learn More
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    For interpreter services, please call 1300 307 245.

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    Hearing impaired customers (TTY) can call 133 677 and quote 1300 664 358 for support.

Top 5 Payment FAQs

How can I request more time to pay?

We understand that life doesn't always go to plan, and sometimes you just need a little more time or assistance with your bill.

AGL offers a range of payment options, including some simple online tools. If you're having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account

Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan.

Call 131 245 

  • Press 2 for payments, bill extensions and account balances.
  • Press 2 to extend time to pay bill.
  • Press 2 for gas or Press 3 for electricity. 

    Have your account number and recent bill handy.

For additional other options that might be available to you: 

  • Check whether you qualify for a payment plan, relief scheme or a government funded concession. 
  • Learn more about AGL's payment options that make budgeting easier. 
  • If you're a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you're entitled to assistance as part of AGL's Payment Support Victoria program.

What is a payment processing fee?

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


There are other methods for paying your energy bills with AGL that won't incur a payment processing fee, which you can learn about here.


Can I pay my bill online?

Paying your bill online is simple. It's quick and you don't need to log in.

Pay your bill now



You can also pay online by logging in to My Account.

When you're logged in to My Account you can view and pay your bills, adjust your billing preferences or switch to eBilling.

My Wallet
My Wallet contains all the payment methods you're currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.

Direct Debit
Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won't have to worry about remembering to make a payment – we'll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date.


You can easily manage your Direct Debit details with My Account. – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.

If you don't have My Account
You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.


You can find more information about Billing and Payments in Help and Support.


Can I set automatic bill payments?

Yes, you can – and it doesn't matter if you're signed up to eBilling or get mailed paper bills either.

Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account or using the latest version of the AGL App

Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us on 131 245 and we'll help set it up over the phone.


How do I cancel my Direct Debit payments?

You can cancel your Direct Debit arrangement online or by calling us anytime on 131 245.

Looking to set up direct debit? Visit this article here.


View all FAQs
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